If something isn’t working, you need to extend or return your rental, or you have a billing or insurance question, our support team can help, call or browse answers to common questions below.
Equipment issue right now? Call. We’ll troubleshoot over the phone or send a technician.
Contact us before your rental period ends to extend it, or to schedule a pickup once you’re finished.
Have a question about your invoice or payment options? Our team is happy to help with any questions about your order, invoice, or available payment methods.
Please note that we currently do not accept insurance, Medicare, or other insurance-based reimbursement for our products or services.
Call our support line and describe the issue. Depending on the problem, we’ll either walk you through a fix over the phone or send a technician to repair or replace the equipment.
If your equipment doesn’t fit your home or isn’t meeting your needs, let us know within [confirm window] of delivery so we can help you exchange it.
Call our support line right away. We'll troubleshoot the issue over the phone or send a technician to repair or replace the equipment.
Call or email us before your current rental period ends and we'll extend it for the additional time you need, subject to equipment availability.
Contact our team to schedule a pickup date.
Coverage depends on your specific plan, the equipment type, and physician documentation. Our team can walk you through what paperwork may be needed to submit for reimbursement.
Please contact our team for the most up-to-date information about accepted payment methods.
Yes, contact us as soon as possible and we'll work to reschedule your delivery appointment.
Let us know shortly after delivery and we'll help you exchange it for a better fit where possible.
Call us at (516) 781-7000 or email info@globalmedicals.com.
Still need help? Contact us and our team will get back to you.
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